سياسة الخصوصية Privacy Policy

At Frgaa Distribution (“Frgaa”, “we”, “us”), we respect your privacy and protect personal data when you use our app, website, and services.

1. Who we are

Frgaa Distribution is an FMCG platform connecting SMEs to suppliers, with warehousing and delivery. Location: Omdurman — Khartoum — Sudan. Contact: info@frgaa.com.

2. Information we collect

• Account data: name, phone number, email (if provided), and business details at registration.
• Order data: delivery addresses, product details, and order/payment history related to the service.
• Usage data: how you interact with the app or site (pages, technical errors) to improve the service.
• Device & notifications: device identifiers and push tokens (e.g. FCM) when notifications are enabled.
• Cookies: we may use necessary and operational cookies on the website.

3. How we use your information

• To create your account and run orders, delivery, and customer support.
• To contact you about order status, security updates, or important service changes.
• To improve the platform, prevent fraud, and comply with legal requirements.

4. Sharing with third parties

We do not sell your personal data. We may share the minimum needed with trusted processors (hosting, payments, delivery, analytics) under confidentiality obligations, or when required by binding law.

5. Retention & security

We keep data while your account is active or as required by law and operations. We apply appropriate technical and organizational measures against unauthorized access.

6. Your rights

You may request access, correction, or deletion of your data (including via our Delete my account page). We respond to reasonable requests within a fair legal and operational timeframe.

7. Children’s data

Our services are business-oriented and not directed at anyone under 18. We do not knowingly collect children’s data.

8. Changes

We may update this policy. The updated version will be posted on this page with a revised date.

9. Contact us

Privacy questions: info@frgaa.com